Everything people ask before signing up

We offer four durations (1 month, 3 months, 6 months and 12 months), each available with 1, 2 or 3 simultaneous connections. Pricing starts at $19.99 CAD for one month on a single connection, and the 12-month, single-connection plan works out to $10 CAD per month. All prices are in Canadian dollars with no hidden fees, no installation charge and no equipment rental.

A connection is one simultaneous stream. You can install IPTVhub on unlimited devices (the TV, your phone, a tablet, the cottage) and log in on all of them. The connection count only limits how many can be playing at the same moment. A single-connection plan suits one viewer; a three-connection plan covers a full household watching three different things at once.

Yes, at any time. You pay only the prorated difference between your current tier and the new one for the remaining days on your subscription. Contact support and the upgrade takes effect within minutes. You do not need to reinstall anything or change your login details.

Card payments only, processed by Stripe. We accept Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay, which are card wallets settling on the same card rails. We do not accept Interac e-Transfer, bank transfers, PayPal or cryptocurrency. Card details are entered on Stripe's hosted payment page and are never sent to or stored on our servers. Stripe is PCI DSS Level 1 certified, the highest certification level in the payments industry.

There is no contract, and nothing renews automatically unless you explicitly opt in. When your plan ends, service simply stops and you decide whether to buy another. We think a service should keep customers by being good, not by making cancellation difficult.

We offer a 7-day money-back guarantee on every plan. If the service does not work properly for you and our support team cannot resolve it within that window, we refund you in full, with no restocking fee and no argument. We do ask that you let us try to fix the problem first, because the vast majority of complaints turn out to be a router or app setting we can correct in a few minutes.

Yes. Every price on this site is quoted in CAD. There is no currency conversion surprise on your statement and no foreign transaction fee, which is a common complaint with offshore IPTV providers billing in USD or EUR.

For a single SD stream, 5 Mbps is enough. HD needs about 10 Mbps, Full HD about 15 Mbps, and 4K needs a sustained 25 Mbps. Multiply by the number of simultaneous connections you plan to use. A three-connection household watching two HD streams and one 4K stream wants roughly 50 Mbps of real throughput. Almost every Canadian cable or fibre plan sold today exceeds this comfortably.

In our experience about 70% of buffering is Wi-Fi rather than the service. The fixes, in order of effectiveness: move the device to 5 GHz Wi-Fi or plug in Ethernet, restart the router and the streaming device, reduce the stream quality from 4K to FHD, and increase the buffer setting in your player to 3 to 5 seconds. If those do not resolve it, contact support. We can move your line to a different server node, and that fixes most of the remainder.

It is not required. Our service works on all major Canadian ISPs without one. That said, some customers prefer a VPN for general privacy, and we are fully VPN-friendly. We do not block VPN traffic or lock your account to a single IP address. If you do use one, choose a Canadian server for the best speed and correct regional feeds.

Canadian ISPs generally do not throttle by protocol, and our traffic looks like ordinary HTTPS video. If you see consistent slowdowns at the same time each evening, that is usually neighbourhood congestion on a shared cable node rather than deliberate throttling. Customers on fibre such as Bell Fibe, Telus PureFibre, SaskTel infiNET and Beanfield rarely report it at all.

We run 18 load-balanced server nodes with a 99.9% uptime target. Traffic is distributed automatically, so if a node degrades, your session moves to a healthy one without you doing anything. Planned maintenance happens overnight in the relevant time zone and is announced in advance by email.

Yes. Your account is not geo-locked, so it works from anywhere with an internet connection. Snowbirds wintering in Florida or Arizona use it constantly to keep their Canadian channels. Speeds outside North America may be lower depending on the route, and a VPN back to a Canadian server usually improves it.

Streaming technology itself is entirely legal in Canada. It is the same technology used by every mainstream subscription streaming service and by the catch-up apps the major Canadian broadcasters run themselves. What determines legality is whether the content being distributed is properly licensed. Canadian law places the obligation on the distributor rather than the individual viewer, and the Copyright Act's private-use provisions are relevant here. We encourage every customer to read our Terms of Service and to satisfy themselves that their use complies with Canadian law. If you are uncertain about your situation, seek independent legal advice.

As little as we can operate on: an email address for delivering credentials and support, and payment confirmation from our processor. We do not require your legal name, your home address, or a phone number. We do not sell data to anyone, ever. Full details are in our Privacy Policy.

We retain minimal operational data (concurrent connection counts and server load) for the sole purpose of enforcing connection limits and diagnosing faults. We do not build viewing profiles, we do not retain per-channel history beyond 24 hours, and we do not share any of it with third parties.

We respond to properly formed notices under Canadian notice-and-notice provisions and to DMCA notices where applicable, and we act on valid complaints promptly. Our full process, and the address for submitting a notice, is set out on our DMCA and Copyright page.